Comments on: What about us poor hoteliers?

By: Hotel Guests From Hell

Hotel Guests From Hell — Fri, 09 Jan 2009 17:00:06 +0000

Hi Gene,

The idea was already put into motion a while ago…

rgds

By: Gene

Gene — Sat, 03 Jan 2009 23:23:36 +0000

“Its a shame that this is not a bad guest register where bad guests are named and shamed…”
It’s a great idea, but it can never happen.

1. Prohibitions against information sharing among different chains/brands would kill the idea if nothing else. There’d also have to be a common interface, so that different PMS’s could access it.
2. There’d also have to be a standard for including the guest in a database, otherwise it would be useless.
3. It would require good record keeping and organization, — 2 traits uncharacteristic of many hotels.
4. What would hoteliers actually do with such a database? If someone tried to make a reservation, would something pop up after the name was entered that says the reservationist can’t book? Would the hotel have someone check daily arrivals against the database? If so, how would they handle the guest upon arrival?
5. How would people with the same name be handled? You can’t blacklist all John Smiths, for example.

Again, a great – but impractical – idea.

By: squeaky

squeaky — Sun, 19 Oct 2008 05:10:30 +0000

Its a shame that this is not a bad guest register where bad guests are named and shamed, a bit like Tripadvisor in reverse, they seem to name and shame hotels but how many of the comments are actually true?, I have had hotel guests use tripadvisor as a weapon saying if we don´t do this or that or give them a refund etc they will review our hotel on tripadvisor and it won´t be good, of course Tripadvisor do not want to know because it would not be good for their business….what about our business?, in 4 years I have had 25 excellent Tripadvisor feedback and one totally negative feedback, this feedback was left because I have to call the Police to restrain a drunken guest that had started a fight with another guest and then started abusing staff and guests alike, when the police returned the guest to us after a night in the cells the guest told me unless I gave him a total refund for room, restaurant and bar he would leave me bad feedback on Tripadvisor, I told tripadvisor what he had threatened me with but of course they did not want to know and published the feedback anyway, I then sent a defense to bad feedback post and they refused to put it on the website because it would have been against their policies!!??

Will we ever win?, I think not!

By: Ian

Ian — Sun, 28 Sep 2008 05:05:21 +0000

Getting shafted both ways……..

and now for something completely different……..
THE HOTEL OWNER FROM HELL! not only do we have to face hotel guests from hell…..

This is a blog where hoteliers can spew their venom about ruthless hotel owners and their often equally despicable ilk. View their irrational and inexplicable actions, attitude and harsh treatment of management & staff. More often than not, hotel-owners abuse their management and staff, don’t live up to promises or contractual obligations and tend to get away with it.. Let’s forewarn the gullible and share our experiences, preferably without tiresome tyrades or excessive use of expletives please.

Blog away………

By: Christopher

Christopher — Mon, 14 Jul 2008 04:01:10 +0000

My place of work in Key West Fl is a historical B&B and a vaction condos.
Last week I had a guest who for 1 week smoked weed in the condo, wouldnt want service and left a day earlier…I tried to explain about the leaving day early policy that he signed and he insisted he wanted his money back and of course…nope…when I told him about the smoking in the room he said. I DONT SMOKE and walked out. I was amazed..he came to my desk all upset about wanting to leave early and i had toldd him on the phone that we cant do that he insisted to meet with me….sure..i will just say it to your face…after he raised his voice I said that we didnt charge you fpor the dog..which he was not charged for…and that he was smokin…he declined service for the week…oh he didnt want it after the 1st service and he left his pot out and the housekeeper saw it..alot she said..and he knew it..thats why he didnt want it anymore…NOW..when i said that he will be charged 200 for the smoking all he said was i dont smoke and walked out…..that was odd…about 2 hours later a call from his cell.. it was him and he had the police there…to make sure he leaves the place nice and get his money back..i spoke to the cop and explained it to him asbout leaving early..he understood…and I told him that he is really upset that i am charging him for smokin…and i said he was smokin stuff that you can get at a store…the cop understood…the guest left..thank god…
NOW…i wanted to make sure i charge the right card because I had to credit cards, I called the second name on the reservation.. turns out this guy drove a boat down for a man who paid for most of the room…I let him know about what happened..and in the mans defence he said, well I have known this guy for over 1 year and I dont think he smokes pot…I said, OK and in that year, how many hours have you known him? I just want to make sure I am not charging you. several days later the jerk of all guest called to say he was gonna slam my place all over hte internet….well go ahead stoner…I just did too. except i cant say his name or mine…but thats ok..I said it…
10 years in this buisness and I have stories..

I am glad this place is around..

You can call me, Christopher

By: Mariposa

Mariposa — Mon, 30 Jun 2008 01:46:55 +0000

A family stayed at our hotel for 1 night in June 2008, from the 1st minute they did nothing but complain, they were rude, aggressive and hostile, they drank to excess and no matter what you did they did not like it, we put ourselves out for them and they abused us and the other guests, they left their rooms in a really bad state with vomit up the walls and (the non smoking) rooms stinking of cigarette smoke with burn holes in the bedding, they then complained to the tour company because we had to ask them to control their actions…..Now we know we run an excellent hotel (in the mountains of Southern Spain), we have many repeat bookings and certainly do not have a shortage of guests so it makes you wonder why they do it….the mind boggles.

By: banquet manager

banquet manager — Thu, 12 Jun 2008 04:20:20 +0000

As a banquet manager for 10 years, I’ve seen many managers get a lot of grief from up above for a few bad comment cards out of hundreds of happy repeat guests that did not fill out the card. That’s the business I guess, we’re only as good as what we did today.
It’s not fair but it’s real.

Visit my blog for banquet managers at; So You Want To be a Banquet Manager

By: Hotelier

Hotelier — Mon, 02 Jun 2008 02:26:39 +0000

Can’t wait to hear about those experiences!