Welcome to www.hotelguestfromhell.com !
A site created to share stories about those guests that can only be labelled “Guests from hell”.
The hotel, hospitality and restaurant industry is built upon the human touch and carries a proud tradition of service and flair. While the industry (and the professionals in it) may not be perfect (there are tons of hotel review sites out there that will testify to this readily), it is rare to find hotel guests who make a big deal about their “good” experiences. And even rarer to come to fore is the story about hotel guests who are so challenging and unreasonable that even veteran hoteliers and restaurateurs throw in the towel and just wish they were gone, never to return!
This is a site for hoteliers, restaurateurs and those in the service and hospitality industry. It’s about time we had some place WE could review guests, sound off…and just take solace in the fact that we all have bad days where we have to deal with these characters. So log on…read up, chip in or sign up to submit your own stories. You can also email us your experiences at stories (at) hotelguestfromhell (dot) com.
Best regards,
Your fellow hoteliers in arms.
PS: We would encourage sharing stories, comments and experiences…but also urge the usual discretion we hoteliers cherist and uphold, when it comes to names and companies!
Here is an old but funny description that’s been floating around the internet, of what an ideal hotelier must be… (By Rolf Oppenheim)
AN HOTELIER MUST BE:
A DIPLOMAT
A DEMOCRAT
AN AUTOCRAT
AN ACROBAT
AND…
A DOORMAT.
He must have the facility to entertain Prime Ministers, Princes of industry, pickpockets, gamblers, bookmakers, pirates, philanthropists, posies and prudes.
He must be on both sides of the political fence, and be able to jump that fence.
He should be or have been, a footballer, golfer, bowler, tennis player, cricketer, darts player, sailor, pigeon fancier, motor racer and linguist, as well as have a good knowledge of any other sports, involving dice, cards, horse racing and billiards. This is most useful, as he has sometimes to settle arguments and squabbles. He must, therefore, be a qualified boxer, wrestler, weight lifter, sprinter and peacemaker.
He must always look immaculate, when drinking with the ladies and gentlemen mentioned in the second paragraph, as well as bankers, swanker, theatricals, commercial travellers and company representatives- even though he has just made peace between any of the two, four six or more of the aforementioned patrons.
To be successful, an hotelier must keep the bar full, the house full, the storerooms full, the wine cellar full, the customers full, and not get full himself.
He must have staff who are clean, honest, quick workers, quick thinkers, non drinkers, mathematicians, technicians, and at all times on the boss’s side, the customer’s side, and stay on the outside of the bar.
To sum up: the hotelier must be outside, inside, offside, glorified, sanctified, crucified, stupefied, cross eyed- and if he is not the strong, silent type, there is always suicide…
Ξ May 19th, 2008 | → Enter your password to view comments | ∇ Announcements |
