Comments for Hotel Guest From Hell - Hotelier Reviews of Bad Hotel Guests http://www.hotelguestfromhell.com Hotel and Restaurant Industry Stories about those Horrible Guests from Hell Thu, 20 Nov 2008 19:40:33 +0000 http://wordpress.org/?v=2.6.3 Comment on What about us poor hoteliers? by squeaky http://www.hotelguestfromhell.com/announcements/hotel-guests-from-hell-what-about-us-poor-hoteliers/#comment-40 squeaky Sun, 19 Oct 2008 05:10:30 +0000 http://hotelguestfromhell.com/?p=1#comment-40 Its a shame that this is not a bad guest register where bad guests are named and shamed, a bit like Tripadvisor in reverse, they seem to name and shame hotels but how many of the comments are actually true?, I have had hotel guests use tripadvisor as a weapon saying if we don´t do this or that or give them a refund etc they will review our hotel on tripadvisor and it won´t be good, of course Tripadvisor do not want to know because it would not be good for their business....what about our business?, in 4 years I have had 25 excellent Tripadvisor feedback and one totally negative feedback, this feedback was left because I have to call the Police to restrain a drunken guest that had started a fight with another guest and then started abusing staff and guests alike, when the police returned the guest to us after a night in the cells the guest told me unless I gave him a total refund for room, restaurant and bar he would leave me bad feedback on Tripadvisor, I told tripadvisor what he had threatened me with but of course they did not want to know and published the feedback anyway, I then sent a defense to bad feedback post and they refused to put it on the website because it would have been against their policies!!?? Will we ever win?, I think not! Its a shame that this is not a bad guest register where bad guests are named and shamed, a bit like Tripadvisor in reverse, they seem to name and shame hotels but how many of the comments are actually true?, I have had hotel guests use tripadvisor as a weapon saying if we don´t do this or that or give them a refund etc they will review our hotel on tripadvisor and it won´t be good, of course Tripadvisor do not want to know because it would not be good for their business….what about our business?, in 4 years I have had 25 excellent Tripadvisor feedback and one totally negative feedback, this feedback was left because I have to call the Police to restrain a drunken guest that had started a fight with another guest and then started abusing staff and guests alike, when the police returned the guest to us after a night in the cells the guest told me unless I gave him a total refund for room, restaurant and bar he would leave me bad feedback on Tripadvisor, I told tripadvisor what he had threatened me with but of course they did not want to know and published the feedback anyway, I then sent a defense to bad feedback post and they refused to put it on the website because it would have been against their policies!!??

Will we ever win?, I think not!

]]> Comment on Hotels and Hospitality: Besting the Guest From Hell by mgmgrand http://www.hotelguestfromhell.com/hotels-motels-guest-stories/hotels-and-hospitality-besting-the-guest-from-hell/#comment-39 mgmgrand Sat, 11 Oct 2008 14:16:47 +0000 http://www.hotelguestfromhell.com/?p=4#comment-39 Interesting one. Blacklist people hanging over everywhere. Nice approach posted ever regarding blacklists.. <a href="http://www.mgmgrandcondos.com/" rel="nofollow"> MGM Grand Condos </a> Interesting one. Blacklist people hanging over everywhere. Nice approach posted ever regarding blacklists..

MGM Grand Condos

]]> Comment on What about us poor hoteliers? by Ian http://www.hotelguestfromhell.com/announcements/hotel-guests-from-hell-what-about-us-poor-hoteliers/#comment-37 Ian Sun, 28 Sep 2008 05:05:21 +0000 http://hotelguestfromhell.com/?p=1#comment-37 Getting shafted both ways........ and now for something completely different........ THE HOTEL OWNER FROM HELL! not only do we have to face hotel guests from hell..... This is a blog where hoteliers can spew their venom about ruthless hotel owners and their often equally despicable ilk. View their irrational and inexplicable actions, attitude and harsh treatment of management & staff. More often than not, hotel-owners abuse their management and staff, don’t live up to promises or contractual obligations and tend to get away with it.. Let’s forewarn the gullible and share our experiences, preferably without tiresome tyrades or excessive use of expletives please. Blog away……… Getting shafted both ways……..

and now for something completely different……..
THE HOTEL OWNER FROM HELL! not only do we have to face hotel guests from hell…..

This is a blog where hoteliers can spew their venom about ruthless hotel owners and their often equally despicable ilk. View their irrational and inexplicable actions, attitude and harsh treatment of management & staff. More often than not, hotel-owners abuse their management and staff, don’t live up to promises or contractual obligations and tend to get away with it.. Let’s forewarn the gullible and share our experiences, preferably without tiresome tyrades or excessive use of expletives please.

Blog away………

]]> Comment on Hotels and Hospitality: Besting the Guest From Hell by leisurecity hotels http://www.hotelguestfromhell.com/hotels-motels-guest-stories/hotels-and-hospitality-besting-the-guest-from-hell/#comment-31 leisurecity hotels Fri, 25 Jul 2008 01:32:58 +0000 http://www.hotelguestfromhell.com/?p=4#comment-31 Proper procedures concerning attitude in front or behind the client's back is one thing that every hotel personnel should be aware of. Then and only then will you be able to say proudly that you are a nice and respectable Hotelier! Proper procedures concerning attitude in front or behind the client’s back is one thing that every hotel personnel should be aware of. Then and only then will you be able to say proudly that you are a nice and respectable Hotelier!

]]> Comment on What about us poor hoteliers? by Christopher http://www.hotelguestfromhell.com/announcements/hotel-guests-from-hell-what-about-us-poor-hoteliers/#comment-30 Christopher Mon, 14 Jul 2008 04:01:10 +0000 http://hotelguestfromhell.com/?p=1#comment-30 My place of work in Key West Fl is a historical B&B and a vaction condos. Last week I had a guest who for 1 week smoked weed in the condo, wouldnt want service and left a day earlier...I tried to explain about the leaving day early policy that he signed and he insisted he wanted his money back and of course...nope...when I told him about the smoking in the room he said. I DONT SMOKE and walked out. I was amazed..he came to my desk all upset about wanting to leave early and i had toldd him on the phone that we cant do that he insisted to meet with me....sure..i will just say it to your face...after he raised his voice I said that we didnt charge you fpor the dog..which he was not charged for...and that he was smokin...he declined service for the week...oh he didnt want it after the 1st service and he left his pot out and the housekeeper saw it..alot she said..and he knew it..thats why he didnt want it anymore...NOW..when i said that he will be charged 200 for the smoking all he said was i dont smoke and walked out.....that was odd...about 2 hours later a call from his cell.. it was him and he had the police there...to make sure he leaves the place nice and get his money back..i spoke to the cop and explained it to him asbout leaving early..he understood...and I told him that he is really upset that i am charging him for smokin...and i said he was smokin stuff that you can get at a store...the cop understood...the guest left..thank god... NOW...i wanted to make sure i charge the right card because I had to credit cards, I called the second name on the reservation.. turns out this guy drove a boat down for a man who paid for most of the room...I let him know about what happened..and in the mans defence he said, well I have known this guy for over 1 year and I dont think he smokes pot...I said, OK and in that year, how many hours have you known him? I just want to make sure I am not charging you. several days later the jerk of all guest called to say he was gonna slam my place all over hte internet....well go ahead stoner...I just did too. except i cant say his name or mine...but thats ok..I said it... 10 years in this buisness and I have stories.. I am glad this place is around.. You can call me, Christopher My place of work in Key West Fl is a historical B&B and a vaction condos.
Last week I had a guest who for 1 week smoked weed in the condo, wouldnt want service and left a day earlier…I tried to explain about the leaving day early policy that he signed and he insisted he wanted his money back and of course…nope…when I told him about the smoking in the room he said. I DONT SMOKE and walked out. I was amazed..he came to my desk all upset about wanting to leave early and i had toldd him on the phone that we cant do that he insisted to meet with me….sure..i will just say it to your face…after he raised his voice I said that we didnt charge you fpor the dog..which he was not charged for…and that he was smokin…he declined service for the week…oh he didnt want it after the 1st service and he left his pot out and the housekeeper saw it..alot she said..and he knew it..thats why he didnt want it anymore…NOW..when i said that he will be charged 200 for the smoking all he said was i dont smoke and walked out…..that was odd…about 2 hours later a call from his cell.. it was him and he had the police there…to make sure he leaves the place nice and get his money back..i spoke to the cop and explained it to him asbout leaving early..he understood…and I told him that he is really upset that i am charging him for smokin…and i said he was smokin stuff that you can get at a store…the cop understood…the guest left..thank god…
NOW…i wanted to make sure i charge the right card because I had to credit cards, I called the second name on the reservation.. turns out this guy drove a boat down for a man who paid for most of the room…I let him know about what happened..and in the mans defence he said, well I have known this guy for over 1 year and I dont think he smokes pot…I said, OK and in that year, how many hours have you known him? I just want to make sure I am not charging you. several days later the jerk of all guest called to say he was gonna slam my place all over hte internet….well go ahead stoner…I just did too. except i cant say his name or mine…but thats ok..I said it…
10 years in this buisness and I have stories..

I am glad this place is around..

You can call me, Christopher

]]> Comment on What about us poor hoteliers? by Mariposa http://www.hotelguestfromhell.com/announcements/hotel-guests-from-hell-what-about-us-poor-hoteliers/#comment-20 Mariposa Mon, 30 Jun 2008 01:46:55 +0000 http://hotelguestfromhell.com/?p=1#comment-20 A family stayed at our hotel for 1 night in June 2008, from the 1st minute they did nothing but complain, they were rude, aggressive and hostile, they drank to excess and no matter what you did they did not like it, we put ourselves out for them and they abused us and the other guests, they left their rooms in a really bad state with vomit up the walls and (the non smoking) rooms stinking of cigarette smoke with burn holes in the bedding, they then complained to the tour company because we had to ask them to control their actions.....Now we know we run an excellent hotel (in the mountains of Southern Spain), we have many repeat bookings and certainly do not have a shortage of guests so it makes you wonder why they do it....the mind boggles. A family stayed at our hotel for 1 night in June 2008, from the 1st minute they did nothing but complain, they were rude, aggressive and hostile, they drank to excess and no matter what you did they did not like it, we put ourselves out for them and they abused us and the other guests, they left their rooms in a really bad state with vomit up the walls and (the non smoking) rooms stinking of cigarette smoke with burn holes in the bedding, they then complained to the tour company because we had to ask them to control their actions…..Now we know we run an excellent hotel (in the mountains of Southern Spain), we have many repeat bookings and certainly do not have a shortage of guests so it makes you wonder why they do it….the mind boggles.

]]> Comment on What about us poor hoteliers? by banquet manager http://www.hotelguestfromhell.com/announcements/hotel-guests-from-hell-what-about-us-poor-hoteliers/#comment-2 banquet manager Thu, 12 Jun 2008 04:20:20 +0000 http://hotelguestfromhell.com/?p=1#comment-2 As a banquet manager for 10 years, I've seen many managers get a lot of grief from up above for a few bad comment cards out of hundreds of happy repeat guests that did not fill out the card. That's the business I guess, we're only as good as what we did today. It's not fair but it's real. Visit my blog for banquet managers at; <a href="http://soyouwanttobeabanquetmanager.blogspot.com" rel="nofollow">So You Want To be a Banquet Manager</a> As a banquet manager for 10 years, I’ve seen many managers get a lot of grief from up above for a few bad comment cards out of hundreds of happy repeat guests that did not fill out the card. That’s the business I guess, we’re only as good as what we did today.
It’s not fair but it’s real.

Visit my blog for banquet managers at; So You Want To be a Banquet Manager

]]> Comment on What about us poor hoteliers? by Hotelier http://www.hotelguestfromhell.com/announcements/hotel-guests-from-hell-what-about-us-poor-hoteliers/#comment-1 Hotelier Mon, 02 Jun 2008 02:26:39 +0000 http://hotelguestfromhell.com/?p=1#comment-1 :) Can't wait to hear about those experiences! :) Can’t wait to hear about those experiences!

]]>